Why do I have to book an intake call?

An intake call takes just 15 minutes of your time, and you are able to schedule it at a time that suits you. It gives you a chance to briefly describe what brings you to therapy and helps to ensure that Keryn is a good fit for your mental health needs.

What is discussed in the intake call?

Keryn will phone you at your scheduled time and discuss what has prompted you to seek support at this time. Other questions include whether you have attended therapy in the past, and risk associated with your mental health, preference for Telehealth or face to face sessions, whether you have a mental health care plan and your availability for therapy.

Do I need a referral from my GP?

A referral from your GP enables you to claim up to 10 Medicare rebated session per calendar year. You can consult with a psychologist without a GP referral, however no Medicare rebate will apply.

Can I receive a rebate with my private health insurance?

You may be able to access a rebate through your private health insurance if your particular policy covers mental health consultations. Civic Psychology can provide a receipt of services to assist in claiming but do not submit claims on your behalf.

How do I access my Medicare rebate?

If you have a GP referral, your Medicare rebate will be processed by Civic Psychology after the session and generally will be deposited to your bank account within 48 hours. Currently the Medicare rebate for one session of psychological therapy with a psychologist is $89.65. Payment for the session is required in full at the end of each session.

Why “Civic” Psychology?

The word civic is derived from the Latin word, civilis, meaning relating to a citizen which felt like a good fit for a small business aiming to provided psychological services to the citizens of the inner west community. The word CIVIC is also a palindrome meaning it is a word that reads the same backwards as it does forwards - a little quirk that met Keryn’s eye for balanced design.